Your data

Delete your Ayorva account

You can delete your Ayorva patient account at any time: on this page, from inside the app, or by email. This page explains how, and what happens to your data.

Delete your account on this website

No app needed. We send a one-time code to your registered mobile number to confirm it is you.

Delete from the Ayorva app

  1. Open the Ayorva app and sign in.
  2. Go to Profile → Delete account.
  3. Review what is deleted and what is retained, then confirm.
  4. Re-verify with your password or a one-time code sent to your phone.

Your account is disabled immediately: you are signed out on all devices and can no longer log in.

Or request deletion by email

If you can't access the app, email [email protected] from any address, including the phone number registered to your account. We will verify your identity and process the request.

What is deleted, and what is retained

  • Deleted immediately: your login and app access. All sessions are revoked.
  • Erased within 30 days: account profile data (name, contact details, preferences), subject to verification and any legal holds.
  • Retained under law: medical and clinical records (appointments, prescriptions, lab reports, clinical notes) are retained by your healthcare providers for the period required by medical record-retention law, and financial records (invoices, payments) for the period required by tax law. These are no longer linked to an active account.

Clinic and doctor (Ayorva Pro) accounts

Staff and doctor accounts on Ayorva Pro are managed by the clinic. Ask your clinic administrator to remove your account, or email [email protected].

Questions

See our Privacy Policy for full details on how we handle personal data, or write to [email protected].

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